1
Communication Info
Source & Attachments
2
Assignment & Control
Team, SLA & Access
Communication Details
Receiving Channel (Source)
Email
Calls
WhatsApp
Postal
Delivery
Courier
Other
Sender Information
External Attachments (emails, letters, photos — paste screenshot supported)
Drop files here or click to upload
Also supports: Ctrl+V to paste screenshot directly
Any file type • Max 25 MB per file
Click anywhere on this page and press Ctrl+V to paste a screenshot
Internal Documents (PDFs, reports, internal records)
Drop internal documents here
PDF, DOCX, XLSX, Images supported
Notes * Only for reference
Department & Assignment Hierarchy
Organisation Hierarchy
Selected Assignees:
None selected
SLA — Response Deadline
days
User will be notified and reminded before breach
Action Requests
Ask specific users to comment, provide info, or upload documents.
Note Visibility & User Notes
Add a note and tag specific users. * Only for reference
Attachment Access Control
Restrict specific attachments to only certain users.
Upload attachments in Step 1 to set access restrictions here.
Ticket Classification
Additional Description